Frequently Asked Questions

If you can't find the answer to your question below, feel free to contact us directly via email at info@thexovr.com.au

Location

Located within Village Cinemas at Westfield Knox, 435 Burwood Hwy, Wantirna South VIC 3152
Westfield Knox is directly serviced by SmartBus route 901 as well as 10 regular bus routes (664, 681, 682, 732, 737, 738, 745, 755, 757, 758), with the bus interchange located outside the main level  two entrance to the centre at the southern side of the centre. The 732 bus service provides a guaranteed connection to every tram at Vermont South to and from Knox City. Visit the Journey Planner for more information.
Yes! The XOVR is located in Westfield Knox, with over 6,200 free car parking spaces. More information can be found on the Westfield Knox website

Bookings

No. While some of our games may be in use, you can easily reserve your spot in the queue using our waiting list kiosk. We will send you a text when it's you turn to play!
Of course. We do all types of group bookings from kids parties, through to birthdays & corporate functions. The XOVR can be hired by the hour, or as an add-on with the cinema and Gold Glass packages. For more information, contact our team (here)

The XOVR Experience

We use industry leading HTC Vive headsets paired with custom-built gaming machines such as Jet Packs, Racing Cars & Gatling Guns. The XOVR puts the real world into 'virtual reality'.  Information & game-play video is located on our Games page if you would like to check them out.
Yes. You can wear your glasses underneath the headsets. Our staff members can assist if any adjustments are needed for a comfortable fit. For ease of use, we recommend visitors wear contact lenses.
The XOVR offers custom-built VR experiences that are specifically designed to replicate the in-game environment. Racing against friends?  Grab the wheel and push the pedal to the floor!  Flying over New York City? Pull the joystick up you go!  We also offer ground-breaking VR technology such as The KatWalk, where you can walk, jump, crouch and run all within the VR environment.  Run away if you need, but for those brave enough to face the incoming Zombie apocalypse, get behind cover and start firing on the real-life rifle!
All of our games have clear instructions as well as detailed demonstrations of how to manoeuvre the controls. They are located at the front counter and beside each machine.
The XOVR staff are always available to lend advice and instructions while you are in-game through the built-in headphones and microphones. We can point you in the right direction if you need help with the controls, or on how to play the game - all without removing your headset.
The XOVR features games to suit all ages and levels of experience from first-time users to hardcore gamers. Please ask one of our helpful VR Specialists to assist with choosing the right experience for you.
The XOVR staff will help all gamers familiarise themselves with the fitting and setup of the HTC Vive headset.
The XOVR offers an all-in-one headset that includes both the High Definition head-mounted display and a surround sound headphone with player microphone.
At The XOVR we take the enjoyment, health and safety of our visitors very seriously.  Disposable cotton masks will be available to all users and non-Alcoholic wipes are available at all games.
No. We use an in-game chaperone to make sure you always know when you are close to an obstacle. Paired with an in-built physical safety system on our custom-designed, immersive game machines and safety devices, you will remain safe while experiencing The XOVR.
It is rare for visitors to experience motion sickness. In rare instances, users are encouraged to pull up the mask to alleviate the symptoms.
All the time! We update our games regularly - check out our Facebook or Instagram for the latest news.

Virtual Reality

Virtual reality or virtual realities (VR), which can be referred to as immersive multimedia or computer-simulated reality, replicates an environment that simulates a physical presence in places in the real world or an imagined world, allowing the user to interact in that world.
Absolutely!  This new type of entertainment is designed for everyone, and The XOVR has designed our experiences specifically to suit all ages.  Be sure to check out our Games page for descriptions and videos to get a sense of how easy it is to use the equipment and to have fun!

Requirements & Capacity

The minimum height for visitors to The XOVR is 122cm.  This is due to the physical stature (height, pupil-width, etc.) necessary for an ideal VR experience.  
Visitors under the age of 10 years old are not permitted to access The XOVR. Those between the ages of 10 and 18 must have a parent/guardian present at the start of the session to sign the Terms and Conditions on behalf of their child.
All of our games are different and offer a range of single player, co-op or multi-player options. For more information, contact our team (here)